Southmead Surgery

Blackpond Lane Farnham Common Buckinghamshire SL2 3ER

Telephone: 01753 643195 / 644414 Fax: 01753 642157

SURGERY OPENING HOURS Mon, Wed, Thurs & Fri 8.30am to 1.00pm, 2.00 - 6.30pm Closed 1.00 - 2.00pm Tues 7.30am to 1.00pm, 2.00 - 6.30pm Closed 1.00 - 2.00pm CONSULTATION TIMES Weekdays 8.30 to 11.30am 2.30 to 5.30pm We offer extended hours on a Tuesday morning with bookable appointments from 7.30am.

Practice News and Notices

 

OPENING HOURS Monday - Friday 8:30am - 1:00pm & 2 -6: 30pm      Tuesdays we offer early morning appointments from 7:20am

BANK HOLIDAY: We will be closed on Monday  7th May.  On Tuesday 8th May the surgery will open at 8:30am for an Open Surgery.

APPOINTMENT SYSTEM If you ring the surgery on the morning of the day you want to be seen you will be offered an appointment. We keep back a few appointments per session which can be pre-booked in advance for those who are prepared to wait for the doctor of their choice.

MONDAY MORNINGS WE ARE NOW RUNNING AN OPEN SURGERY.  IF YOU ARRIVE  8:30-10:30 YOU WILL BE SEEN.

MISSED APPOINTMENT If you book an appointment and no longer require it please cancel it.

Baby Clinic Thursdays  1pm - 2.30pm

 

PROTECTED LEARNING DATES 2012 -  The surgery will be closed from 1pm on the following dates, there will be no baby clinic either.

19th April

16th May

14th June

18th July

20th september

17th October

22nd November

TRAVEL VACCINATIONS  We ask that you allow plenty of time to book your vaccines. You need to pick up a form from reception to complete and leave with our nurse for a couple of days, she will then advise you what vaccines you require. Malaria Tablets £15 private prescription plus the cost of the tablets from the chemist.  Yellow Fever & Rabies are not available at the surgery.

We now have a Virtual Patient Participation Group.  If you would like to join please use the form on this website.

 

REPORT FROM RECENT PATIENT SURVEYS - MARCH 2012

 

 

1. We have had a Patient Participation Group for many years “Friends of Southmead”. We decided to set up a Virtual Patient Participation Group in November 2011.  We advertised this on notice boards within the surgery, on our website and in the local chemists.  Receptionists and clinical staff gave out invitations to all patients they came in contact with.  This was to ensure that a representative group had been achieved.

 

Once we had established the group we emailed a survey focusing on main patient experiences, including premises, wait times and patient experiences.

 

 

2. It appeared that although patients were happy with their visits, any comments they made concerned the appointments system and therefore requested that this was looked at in more detail.  The following email was sent out and a second survey was sent focusing on this.

 

Many thanks to everybody who completed & returned the patient survey questionnaire and to those of you who attached additional comments.

 

Based on the above, we have identified that the first thing we need to address is our appointment system.  Please can I ask you to complete the attached form and return it to me as soon as possible.  We will then hold a discussion on the findings.

 

 

 

 

3. Results of survey:

 

• Given a choice of early morning, evening or lunchtime appointments most patients have requested early morning. 

 

• Over half the patients would find it useful to have a Duty Doctor each day seeing 5 minute booked emergency appointments. 

 

• Half of the surveyed patients would like to have more telephone consultations available. 

 

• 75% of patients did not know they could book an appointment using the internet. 

 

• We asked if an Open Surgery, where patients just came down & waited, would be useful.  Half the patients have said this would be useful. 

 

 

 

 

 

 

4. The results of the survey were emailed to all members of the PRG with an invitation to make any comments.  We agreed to implement having an Open Surgery as a priority change in service and offer more timetabled telephone consultations

 

 

 

 

5. Our action plan was agreed:

 

 

Given a choice of early morning, evening or lunchtime appointments most patients have requested early morning appointments	We will continue to offer our extended hours at this end of the day
Half of the surveyed patients would like more telephone consultations available	Six slots to be added to the end of each surgery
75% of patients did not realize they could book an appointment via the internet	Readvertising of internet booking – poster in waiting room & local chemist, leaflets at reception
Half the patients said that an Open Surgery would be useful	Immediate implementation of an Open Surgery on Monday mornings
Over half the patients would find it useful to have a Duty Doctor each day seeing 5 minute booked emergency appointments	Consideration of a Duty Doctor in 3 months time.

 

 Any ideas and/or suggestions are always welcome.  Please email bucks-pct.southmead-surgery@nhs.net