Southmead Surgery - Farnham Common, Buckinghamshire, England

Dr T R Sivaramalingam, Dr Cathryn Staveley, Dr Laura Weidner
Dr John Salmon & Dr Ruth Titheridge

Surgeries are by appointment. Consultation times may vary according to demand.
URGENT CASES WILL BE SEEN AS SOON AS POSSIBLE.

OPENING HOURS Monday - Friday 8:30am - 1:00pm & 2 -6: 30pm The Open Surgery on a Monday will continue. Walk in between 08:30 and 10:30am and you will be seen. Tuesdays we offer early morning appointments from 7:10am, these are pre bookable until 8:20am, all other appointments for the day are released at 8:30am.

THE SURGERY IS CLOSED ON BANK HOLIDAYS & THE FOLLOWING DAY IS ALWAYS AN OPEN SURGERY STARTING AT 8:30AM

In case of an emergency please call Our of Hours 01189 365390

NEW APPOINTMENT SYSTEM

Due to the recent increased demand for doctors'appointments and in response to feedback, we are piloting a new appointment system.

We have changed the way we manage requests for ON THE DAY APPOINTMENTS

We ask that anyone needing a same day appointment phone the surgery between 08:30 and 09:30. The receptionist will triage your call and offer you an appointment if required. We have increased the number of pre-bookable appointments available up to one month in advance.

MISSED APPOINTMENT If you book an appointment and no longer require it please cancel it.

Baby Clinic Thursdays 1pm - 2.30pm

PROTECTED LEARNING DATES 2013 - The surgery will be closed from 1pm on the following dates, there will be no baby clinic either.

Thursday 16th May, Wednesday 19th June, Wednesday 17th July, Wednesday 18th September, Wednesday 9th October, Wednesday 20th November.

TRAVEL VACCINATIONS We ask that you allow plenty of time to book your vaccines. You need to pick up a form from reception to complete and leave with our nurse for a couple of days, she will then advise you what vaccines you require. Malaria Tablets £15 private prescription plus the cost of the tablets from the chemist. Yellow Fever & Rabies are not available at the surgery.

We now have a Virtual Patient Participation Group. If you would like to join please use the form on this website.

VIRTUAL PATIENT PARTICIPATION GROUP SURVEY RESULTS 2012/13

We have had a Patient Participation Group for many years “Friends of Southmead”. We decided to set up a Virtual Patient Participation Group in November 2011. We continue to advertise this on notice boards within the surgery, on our website and on the television in the waiting room. This ensures that a representative group has been achieved.

Many thanks to everybody who completed & returned the patient survey questionnaire and to those of you who attached additional comments.

Results of survey:

100% of patients found the receptionists to be very helpful.

We asked patients if they would be happy to be contacted for information on aspects of their lifestyle via

a) Automated check in b) Text messaging c) Receptionist

2/3rds of patients are happy to be contacted via these methods

Alterations to the appointment system

a) Reception triaging ?

Majority felt comfortable with this, some felt it depended on the condition they were presenting with and others questioned had any training had been given.

b) Was it now easier to obtain an on the day appointment?

Those that had used the system found it satisfactory.

c) Was it easier to make an appointment in advance with the doctor of your choice?

70% of patients found it easier to book in advance with half of those now using the internet system. The remaining patients had not tried to do so.

d) Was it useful to have telephone consultations?

Again 70% found it very useful and the remainder had not needed to use the system.

We asked if there would be anything that would improve the experience of waiting in the waiting room

Positive feedback with no improvements requested.

Any further comments:

I find everything completely satisfactory at Southmead Surgery
Very impressed with the service, please tell me how to leave positive feedback on your website
You have made great progress with all the improvements
Handling of repeat prescription requests seems to have improved, need to be sure to handle items which have been passed to doctors who are not in so that these are not delayed
Improved the layout of survey to fit one page!

Agreed action plan:

Collection of data using Automated check in Text messaging Receptionist	To update our current machine. Patients can use this if they wish. To continue collecting mobile numbers to be enable us to use this system more widely. Patients have the option of opting out. To continue to give out data collection forms for patients to complete in their own time.
Reception Triaging	We will continue to operate this system wherever possible to ensure the best use of appointments. To continue with training and regular updates for Receptionists. Patients not wishing to give any details may be triaged by the duty doctor.
Appointment System	We will continue to monitor the appointments on a monthly basis and make changes if necessary. We will continue with the Monday Open Surgeries.

Any ideas and/or suggestions are always welcome. Please emailbucks-pct.southmead-surgery@nhs.net

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